Your Questions AnsweredCOVID-19
All products listed on our store are eligible for delivery during Stage 3 and comply with the Government's trade regulations.
From 1 June you can shop for all your essentials and favorite itemsReturns and exchanges
Our returns policies are accommodating to the Lock down restrictions.
Collections are currently not available at this stage. We will deliver to you.
Our Operating hours have not been affected in this stage.
COD payments are not available
You can contact us at firstname.lastname@example.org we will get back to you soon as we canDelivery and Fulfillment?
New delivery and collect measures have been implemented to align with the social distancing COVID19 measures.
Our delivery staff have been trained and instructed to abide by the social distancing measures. Your orders will be placed down you will need to allow the staff member to back up before you can retrieve them. Your signature for orders + returns isn’t required this information will be inputted on your behalfReturns and Refunds
All of the Refunds for returns will be captured once the returned item has been received and approved. This process will take 2 to 5 working days from the day it was collected. Once the process is complete it takes 5 working days for the funds to reflect.Cancellations
If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund. Kindly note that this process will be affected by the payment method usedFailed Delivery or Expired Collection
If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund