FAQ

Your Questions Answered

COVID-19 

All products listed on our store are eligible for delivery during Stage 3 and comply with the Government's trade regulations.

From 1 June you can shop for all your essentials and favorite items 

Returns and exchanges 

Our returns policies are accommodating to the  Lock down restrictions.

Collections are currently not available at this stage. We will deliver to you.

Our Operating hours have not been affected in this stage.

COD payments are not available 

You can contact us at customercare@chillisky.com we will get back to you soon as we can

Delivery and Fulfillment?

New delivery and collect measures have been implemented to align with the social distancing COVID19 measures.

Our delivery staff have been trained and instructed to abide by the social distancing measures. Your orders will be placed down you will need to allow the staff member to back up before you can retrieve them.  Your signature for orders + returns isn’t required this information will be inputted on your behalf

Returns and Refunds

All of the Refunds for returns will be captured once the returned item has been received and approved. This process will take 2 to 5 working days from the day it was collected. Once the process is complete it takes 5 working days for the funds to reflect. 

Cancellations

If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund. Kindly note that this process will be affected by the payment method used

Failed Delivery or Expired Collection

If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund